Refund policy

For standard, non-personalised items, you have the right to cancel your order within 14 days of receiving your item. You then have a further 14 days to return the item to us.

To be eligible for a return, standard items must be returned in their original condition and with any original packaging where applicable. We may refuse a return where an item has been used, damaged or altered after delivery. 

To request a return, please contact us at Prigmoreprints@gmail.com. We will provide you with the return instructions and return address where applicable

Once your return request has been accepted, we will provide you with instructions on how and where to return your item. Unless the item is faulty, damaged, incorrect or otherwise not as described, you are responsible for the cost of returning the item to us

You can always contact us for any return question at Prigmoreprints@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised and custom-made items are non-returnable where they have been made to your specifications or clearly personalised for you, unless the item is faulty, damaged or not as described. This does not affect your statutory rights. 

Sale items are subject to the same statutory rights as other products. Gift cards are non-refundable unless required by law.

Exchanges
We do not offer exchanges. If you would like a different item, you can return an eligible standard item in accordance with this policy and place a new order.

Refunds
Once we have received your returned item, we will inspect it and confirm whether the refund is approved. Approved refunds will be made to your original payment method within 14 days of receiving the returned item, or receiving evidence that the item has been returned, where applicable.